It is very important to handle water damage quickly
to preserve the safety and integrity of the home.

Please immediately call a professional when facing serious water damage.  Time is of the essence when dealing with water damage.  Keep in mind that a complete water extraction, drying and disinfecting is necessary to prevent materials from rotting and forming hazardous mold and mildew.


“By far, water damage to homes is the biggest reason Bluewater Restoration™ is called into action.”

Stacy Justice, President,
Bluewater Restoration, Inc.

Bluewater Restoration™ is ready and available 24/7/365 days a year.

IMMEDIATE RESPONSE HOTLINE:  252-491-2500 or Toll Free 855-OBX-9111


Top 5 Causes of Insurance Claims and how to Simply Avoid Them


Ice Makers

Ice Makers are very problematic for the vacation rental home as they are often installed in the kitchen on the top level utilizing only clear flexible tubing as a water supply line. Pinholes in the tubing go unnoticed and water slowly drips away for months seeping into the drywall, framing, and subfloor and can lead to serious structural decay and mold damage. Or, the tubing gets old and brittle and splits open instantly under pressure pouring hundreds of gallons onto the floor within hours destroying all flooring, ceilings, walls, insulation, painted drywall, lighting, and furniture in its path on all levels of the home.

There are 4 things you can do to prevent water damage from an ice maker:

  • Use copper tubing or stainless steel hose line for the connection
  • Service and inspect appliance regularly
  • Consider installing a water sensor with an automatic water shut off or a battery powered flood alarm
  • Get rid of it!

Washing Machines

Five easy things to do:

  • Inspect Hot/Cold supply lines and replace with stainless steel braided lines when showing signs of cracking and brittle
  • Inspect and replace rubber drain line as needed
  • Consider installing a sensor with automatic water shut-off
  • Consider placing washing machine on lowest level to reduce potential damage
  • Turn the water off to washer whenever leaving the home for over a 24hr period

Water Heaters

Water Heaters that are located inside the home tucked away in a closet is also another water damage waiting to happen especially on units that are 8-10 years old or more.  The bottoms rust out, the pipes burst from years of being under pressure, copper pipes corrode, or fittings fail.

Here are some ideas on what to look for in an active leak.

  • Inspect surrounding drywall and baseboards for water staining/ deterioration / mold
  • For hardwoods and laminate, inspect for swelling, cupping or darkened flooring
  • For vinyl, inspect for discoloration or yellowing
  • Inspect all visible plumbing for drips or signs of corrosion and call plumber if found

Frozen Pipes

Plumbing that is unprotected from freezing temperatures is also another obvious place for water damage to occur and broken pipes often go undetected in crawlspaces.  This leads to crawlspace flooding and the subfloor absorbing excessive moisture which can lead to damaged hardwoods above and mold growth on joists and subfloor.

Preventative measures:

  • Insulate all plumbing in crawlspaces and carports
  • Have a licensed plumber install “Frost Free” exterior hose bibs
  • If home is not occupied during winter months, drain all lines and winterize
  • Turn heat on and turn down to 55 degrees on all floors
  • Leave cabinet doors open so heat can reach pipes

HVAC condensate
drain lines

Most air handlers are located either in an attic, utility room or in a small closet.  Over time, dust, debris, and small insects can enter the drain line, create a blockage and doesn’t allow the water to leave the unit and backs up into the drain pan.  If not caught in time, the drain pan fills and overflows onto the surrounding building materials whether it is a ceiling, furniture or floor below.

Preventative Measures:

  • Call an HVAC Company to inspect and clean the air handler and flush out the drain line
  • Make sure the end of the drain line on the exterior of the house is free of obstruction, dirt and debris
  • Install a sensor in the drain pan to signal when its full
  • Do not install in the attic, install in lowest portion of home


Bluewater Restoration Outer Banks Water Damage Ice Makers Washing Machines Water Heaters Frozen Pipes HVAC condensate drain lines

If in the event that you do find yourself
standing in a pool of water in your house, you should:

  • Immediately shut off the water supply valve or water main to the house
  • Soak up as much water as you can
  • Call a Certified, Licensed water mitigation contractor like Bluewater Restoration™ to assess the damage and professionally remove and dry affected materials as needed (walls, subfloor, furniture and carpeting, etc.)
  • If damages warrant, call your Insurance Company and file a water damage claim